Rates:
We do not have fixed rates and charges like other companies. As computer problems can be so varied, we find in general fixed prices have a lot of extra time built in just in case the technician runs into a problem.
We charge our clients by the hour and find it works out better for our clients. We are happy to give you a rough idea on how long a problem will take to fix.
Rates valid from 01/01/2017 untill 01/01/2017
Minimum charge call out plus 1 hour
Minimum remote assistance 30 minutes
Rates billed in 15 minuet blocks
Regular office hours 8:00am- 6:00pm Monday to Friday. Additional charges apply outside these hours (see below)
Monday to Friday 7:00am-8:00am and 6:00pm-8:00pm. Additional 25% on services
Monday to Friday before 7:00am and after 8:00pm. Double normal rates on services
Saturday 10:00am-4:00pm. Additional 50% normal rates on services
Sunday 10:00am-4:00pm. Double normal rates on services
Saturday and Sunday before 10:00am and after 4:00pm. Not avalable
1up to 25km by road plus tolls (from pyrmont)
2Home clients are not businesses even if run from home.
3Small business rates are only applicable in a non server single site environment with less than 5 employees or workstations
4Business support clients receive priority over home and small buisiness clients. Business clients are defined by one or more of the following. A server, multiple sites or over 5 employees/workstations